Average Reviews:
(More customer reviews)I am very disappointed at the poor reliability of this unit. Ours is less than a year old and has failed--now, when attempting to cook, the unit shuts off before the end of the programmed time. Even though the light comes on and the turntable turns, the unit does not heat food. Like others, I purchased this unit based on the recommendation in Consumer Reports; this recommendation didn't pan out. I tried to schedule warranty service and GE is making us wait a week to schedule and their frustrating telephone system does not provide information on where I can take it for service for faster turnaround (and didn't put me in touch with a live representative).
When the microwave oven worked, it worked fine. We replaced a Sharp unit with this one; though this unit has the advantage of a larger capacity, its controls are less intuitive.
Based on poor reliability and poor service, we're certainly not going to buy another GE microwave. We've had good success with GE refrigerators in the past; this is very disappointing. A quick search on the web now reveals that GE microwave ovens are not reliable--many others appear to have similar problems with the magnetrons.
Perhaps this is one reason why GE is looking to sell its appliance business...
Click Here to see more reviews about: GE Profile : JES2251SJ 2.2 cu. ft. Countertop Microwave with Child Lockout and Extra Large Capacity
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