12/29/2011

Viking Professional VCBB536RSS 36" Quiet Cool Built-in Bottom-Freezer Refrigerator with Glass Shelves, Plasmacluster Ion Air Purifier, Ice Maker and Right Hinge Door Swing: Stainless Steel Review

Viking Professional VCBB536RSS 36 Quiet Cool Built-in Bottom-Freezer Refrigerator with Glass Shelves, Plasmacluster Ion Air Purifier, Ice Maker and Right Hinge Door Swing: Stainless Steel
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(More customer reviews)
Dear Reader;
I have no way of knowing if this is your first stop seeking reviews of Viking kitchen products, or if you have come across this review among many more. Either way you should be advised that Viking has changed the model number of this unit slightly on at least two occasions effectively hiding the numerous bad reviews it receives. Still, in the end that won't help the poor performance, unreliability, or the customer service.
Try a search for reviews of Viking VCBB363L around the the internet and you will probably find all sorts of references to problems both with the refrigerator and also with Viking customer service.
But don't stop there. Presumably if you are interested in the Viking refrigerator you are also interested in a Viking range, after all most people buy them as a matched setup. So be sure look for reviews on the ranges as well. They fair no better than the fridge.
To read my personal experience click on the link in the header of this review near my name to "see all my reviews;" and then look through them for 2 separate reviews of this fridge plus another one re: my Viking range. You will also notice there how Viking has erased all references in the title section of the fridge on those old reviews in order to make it harder for people like you to find the plethora of reviews out there like mine by using common search engines.
The remarkably poor attitude of Viking toward customer service cripples these appliances more than anything... far eclipsing even the very dissapointing performance. The idea that you can count on being on a first-name-basis with your local Viking repair tech soon after spending a small fortune for kitchen appliances speaks volumes in-and-of itself.The quick summary: Save yourself frustration, money, trouble, and food. Pick another brand of appliances.
Peter

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