Average Reviews:
(More customer reviews)I purchased this fridge because I had a tiny kitchen. On a cu ft basis it is one of the most expensive fridges you can buy. I have redone 3 kitchens in the past 5 years, and have spent about $30,000 on appliances. I have never seen such poor quality. The MAIN problem is that the refrigerator slopes--the bottom is 2" further away from the wall than the top even after I adjust the legs as far into the cavity as possible--it looks like a s___ show. I called Mark Goldman (Summit customer service) to help solving the problem. First he claimed this was how the fridge was designed--the door should close slowly. I said it doesn't--it SLAMS shut. Then clearly demonstrating the design story was invalid, Mark told me I could build up my floor with shims! I said that was ridiculous for $1000 fridge (it's $300 extra for the icemaker). He said I needed proof there was a problem, so I sent an email with a photo of the slanted fridge and a photo of a 36" level on the floor to show it was level (i tried to paste photos here, but can't). Under pressure from the retailer, Summit sent a service rep. The service rep agreed the floor was level and the legs were into the cavity, so there was nothing he could do to fix the problem--that there was clearly a manufacturing or design flaw. When Summit received this information, they said since it wasn't a MANUFACTURING flaw (it was the design flaw--so ALL fridges will have the same problem), they weren't required to do anything about it. So I'm living with the problem.
As an aside, the rest of the quality is no better. the produce drawer is plastic and doesn't slide on the guides well, so soon it will break no matter how careful I am.
Click Here to see more reviews about: Summit : FF1325SS 10.4 cu. ft. Counter-Depth Top-Freezer Refrigerator - Stainless Steel Doors
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