Average Reviews:
(More customer reviews)I have a previous generation of this wine cooler (model wc5100) and do not recommend it or the Avanti brand. First, the product has no humidity control, so when I adjusted the temperatures on purpose (for white or red wine) or by accident (there is no way to lock the temp control buttons, so they are a magnet to little children, and are easy to turn off accidentally during cleaning or just brushing up against the unit) condensation formed on the bottles and all of the wine labels fell off! Second, there is no way to lock the controls, which is a problem for the previously mentioned reasons. Third, the fan motor broke 6 months after the 5 year warranty expired. Last, the customer service was absolutely terrible. When I called for help within the first warranty year, on the condensation problem, customer service was completely disorganized and seemed to have no method for dealing with customer concerns. Although I always spoke to the same person, she never remembered me or my issue. So each time I called, I had to explain to her who I was, what my problem was and what steps she had previously asked me to take to address the issue. She also seemed to have no idea how to even proceed to solve the problem, and would send me in different directions each time I called, none of which, solved the problem. After 12 months of dealing with customer service, and making no progress whatsoever, I finally gave up, even though my product was under warranty. Although I lived with the condensation issue for 5 years, now the motor is broken and I will buy a new wine cooler - definitely NOT an Avanti. I do not recommend Avanti products to anyone due to this experience.
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