Average Reviews:
(More customer reviews)The Vinotemp VT-36 that I ordered directly from the manufacturer looks nice, keeps the wine at the right temperatures, and has all the features you would expect from a $900 wine fridge. However, it is extremely loud -- it apparently has a fan that cycles about every 20 seconds, and then the standard compressor that actually does the cooling comes on every 10 to 15 minutes. I expected the compressor noise, but the extra fan noise is ridiculously annoying. It is louder than my kitchen refrigerator, and I can hear the wine fridge a room away and with the TV on. This was not what I expected from a $[...] wine refrigerator. It is much louder than the $[...] one that I bought from Home Depot 6 years ago that this one was meant to replace.
Worst of all, the "customer service" at VinoTemp is pretty much non-existent. I expected that there was some problem that occurred in shipping that was causing the noise, and that they would either get someone out to repair it, explain how to troubleshoot it, or have me return it. Instead, I got an email that basically said "Oh, it's supposed to make that noise", and that was it. I told them I wanted to return it, and they pointed me to the fine print on their website that says that I can return it, but with a 35% restocking fee AND paying shipping both ways. Assuming shipping is the better part of $[...] each way, it would end up costing me $[...] to send it back. This was not the kind of quality or customer service that I expected in a $[...] wine fridge. I do not recommend this product or this company.
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