Average Reviews:
(More customer reviews)We have now gone through 3 of these units, so far, none work very well. Each one has been so incredibly loud, we have not been able to watch TV in our living room, and the unit is on the other side of a wall and around the corner in our dining room. The units are louder than the outdoor compressor to our air conditioner. All three have also fluctuated in temperature by 10-12 degrees. We are setting it for 55 and its cooling all the way down to 42 degrees and then waiting until its about 57 to kick back in. I am afraid this has ruined our entire wine collection.
After problems with the first one, Wine Enthusiast kept ignoring my requests, kept not returning my calls. Finally I wrote a bad review on their web site. Apparently they have editorial authority of these reviews, as it was never published, but at least someone got back to me. I asked for a refund, and they insisted it was broken and they would replace it. The new one arrived, and it was a damaged unit, broken shelves, etc, clearly refurbished. Again, the same problems. I contacted them again, and it took several tried before they would get back to me. They told me it was broken again, and they would replace it, but could not refund me as it was past 30 days.
Now the third Unit has arrived, and it is also damaged, scratched, dents, etc, and is even louder, and is still cooling much colder than it is supposed to. It's now past the 30 day return policy, which they would not honor to begin with. Sadly, I am out $1,000 on a wine cellar which does not work, and fear my wine collection worth far more than the cellar price has been ruined.
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