Average Reviews:
(More customer reviews)Summit refrigerators are awful! Man, do I wish I had done more research before I bought one. There are dozens of complaints out there about these units.
I waited a full year before posting this - ever hoping the unit would correct itself or I'd finally get some customer service return calls from Summit.
My Summit refrigerator makes a LOUD nonstop crackling noise EVERY time the refrigerator generator (what cools the food) comes on. It's LOUD.
I contacted Summit immediately and they acted surprised that my refrigerator was loud (HOW can that be when there are literally dozens of complaints online about this refrigerator and the lack of customer service from Summit??!!!).
First they said I had to find my own repair person, so I did ... but they didn't use him. They set up an appointment for a repair guy to come fix my refrigerator, but he was a straight NO SHOW 3 times in a row!!! I had to take off work 3 days to wait for a repair guy who never showed nor called. When I called him, each time the guy said he had forgotten the appointment!!! 3 times?????
When I tried to get Summit to arrange for a different repair person (I even had 3 new recommendations PLUS my original recommendation for them), they refused (RUDELY TOO!) and insisted that I had to work with this guy. I tried a 4th time with their repair person and again NO SHOW! Now 4 vacation days GONE!
I called Ken Cullins (Summit CEO) and Paul Storch (VP of Customer Service ... here's their #: 718.893.3900 x93 for Paul) and they were dismissive and rude.
The fridge is too cold, is WAY TOO LOUD - it wakes me up at night!!!!!!, ... and the worst part is the Summit knows how bad their products are, continues to sell them, and do not respond to customer complaints or efforts to fix the problems.
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