Average Reviews:
(More customer reviews)ALas.....it seems I as many of the early adopters are learning the pain of the KRUPS BEERTENDER.
I was very excited for this product and my girlfriend bought one for me for my birthday in APRIL 2008.
THe product is well designed and works well when it works.
Problem is...I only used it 2x...and the unit stopped cooling.
One thing customers of this item should know is that you really aren't supposed to store a Heineken Draught Keg in it for more than a day (they say this in the manual) and that you are supposed to remove the keg and put it in the fridge if you plan on storing it longer.
ISn't that kinda stupid and defeats the purpose of such an expensive unit?? Also...it only uses Mini-Kegs that have their own CO2 pressuration built in like the Heineken Mini-keg.....so expect your choice (if any) to be limited.
Anyhoo, I used 2 Draught Kegs in a 6 week period....and the unit stopped cooling. I contacted KRUPS and received an RMA and had the unit shipped in for repair on 6/23/08. After hearing nothing I followed up on 7/24/08 as to the status of my machine, they apologized and put in a rush order to have a replacement shipped after emailing them 2x and calling.
My latest phone conversation (8/19/08) I was told that they had been backordered on the machine until this past week and should receive my replacement machine in 2 weeks....we'll see.
While I like the machine......the rep said that this being a brand new product for Krups they were experiencing issues in servicing of the unit. I am thinking this machine was not ready to be released and that the cooling unit is very likely to fail in every unit.
I would have to say there might be a better options if you plan to use this type of dispenser regularly.
UPDATE (9/21/08):
Received my warranty replacement unit at the end of AUGUST. To my surprise.......KRUPS did not repair my machine...they sent a completely NEW Unit!! YAY!
So far the unit has worked perfectly and I have used it 1x since i received it. Hopefully they have resolved any issues they were experiencing in manufacturing so I or others won't experience the cooling failure that I did with my 1st unit. So Far So Good.....there are also rumors of more varieties of Draught Keg coming to the US like they have in Europe....that would definitely make the unit a more worthwhile purchase rather than a creature comfort.
Click Here to see more reviews about: BeerTender from Heineken and Krups B90 Home Beer-Tap System
Click here for more information about BeerTender from Heineken and Krups B90 Home Beer-Tap System
No comments:
Post a Comment